Company Description:
At Summerset, from the moment we start developing a village to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team, united by being part of something bigger – to bring the best of life to our residents.
About the Role
As our Onsite Technician, you’ll play a key role in delivering a high‑quality, people‑first technology experience across our Wellington Head Office and wider Wellington region.
Sitting within our Digital Service Experience team, this is a highly visible, hands‑on role where you’ll provide frontline technology support through our Tech Bar and onsite services. You’ll be the go‑to person for day‑to‑day workplace technology needs, ensuring our people are supported, connected and productive.
Working closely with the Service Desk, Digital teams, business stakeholders and external partners, you’ll support everything from new starter setups and meeting room technology through to village go‑lives and office fit‑outs.
Your Day‑to‑Day Will Include:
- Providing walk‑up and onsite support across Head Office and regional sites
- Logging, managing and resolving incidents and service requests through the IT Service Desk platform, including triage and escalation where required
- Supporting workplace technology including laptops, desktops, mobile devices, printers, AV and meeting room technology
- Monitoring and proactively maintaining meeting room and collaboration technology, including Microsoft Teams Rooms
- Preparing, provisioning and deploying devices for new starters and managing technology offboarding
- Maintaining accurate asset registers, inventories and device records
- Supporting technology readiness for new villages, care centres and offices, including on‑site support during go‑lives
- Working with project teams to ensure technology solutions are implemented smoothly and reliably
- Creating and contributing to knowledge articles, self‑service resources and continuous improvement initiatives
- Providing friendly, professional and solutions‑focused customer service at all times
About You
You’re a customer‑focused technology support professional who enjoys being hands‑on and visible. You’re comfortable juggling multiple priorities, communicating clearly with a wide range of stakeholders, and resolving issues with a calm, practical approach.
You understand the importance of reliability and service in a care‑focused environment and take pride in delivering a great user experience.
You’ll Also Bring:
- Experience in a Service Desk, onsite IT support or similar customer‑facing technology role
- Strong working knowledge of Windows 11, Microsoft 365, Active Directory, Azure AD and Group Policy
- Experience supporting mobile devices (iOS and Android) and MDM solutions
- Exposure to AV, meeting room technology and collaboration tools
- A good understanding of IT security best practices
- Strong communication, organisation and prioritisation skills
- A positive attitude with a genuine desire to help others
- Competency with hand and power tools
- A full New Zealand driver’s licence
Why Summerset
At Summerset, we believe diversity strengthens our organisation and enriches the experience we deliver to residents. We welcome applicants from all backgrounds, industries and experiences—even if you don’t meet every requirement, we encourage you to apply.
We’re committed to creating a workplace where people feel supported, valued and empowered to do their best work.
Some of the benefits you’ll enjoy include:
- Flexible working arrangements
- Free Southern Cross health insurance
- Ongoing professional development and tailored career progression
- Birthday leave
Applications for this role will close on the 22nd of May . Please note, this role may close early due to high application volume—apply as soon as possible to avoid disappointment!