Company Description:
You can help bring our villages to life!
At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.
Job Description:
We are looking for a Resident Experience Co-Ordinator to join our team at Summerset in Avonhead! As the Resident Experience Co-Ordinator your primary focus is to ensure that the residents at our Village experience ‘the best of life’. As part of the village team, you will create an exceptional retirement living environment, ensuring our residents enjoy a premium lifestyle.
Your responsibilities will include:
- Being the key customer service point of contact for all residents curating exceptional experiences and events across the village
- Developing strong relationships with the residents to best anticipate their needs and expectations
- Co-Ordinating service delivery teams, maintaining a strong culture of high service and standards
This is a part time role offering 20 hours per week from Monday - Friday, timings negotiable.
Qualifications:
Our ideal candidate will be:
- A compassionate person with excellent communication and interpersonal skill
- Dynamic, passionate, and proactive about bringing a high level of satisfaction and service to residents and their families
- Enthusiastic and empathetic in their approach with a passion for interacting with residents and their families
- Proven experience in a customer facing position including managing and resolving customer complaints
- Previous experience in Aged Care
At Summerset, we believe diversity strengthens our team and enriches the care we provide. We welcome applications from people of all backgrounds, experiences, and walks of life—including those with transferable skills from other industries. You may not tick all the requirements, and that’s okay; we value what you bring to the table and look at the whole individual. We’re committed to creating a workplace where everyone feels valued, respected, and supported to thrive.
Equal opportunity is at the heart of how we recruit, and we encourage you to bring your unique perspective and passion to our team.
Additional Information:
Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence. With some of the best benefits in the sector, some of these include:
- Southern Cross Health Essentials
- Birthday Leave
- Long Service Leave
- Discounts from a wide range of suppliers
Next Steps: Applications for this role will close on the 15th April. This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment!