Company Description:
At Summerset, from the moment we start developing a village to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team, united by being part of something bigger – bringing the best of life to our residents.
If you’re a passionate administrator with great communication skills and an eye for improvement, then this could be the role for you!
About our role
We're looking for a Virtual Support Administrator to support our Village Leadership Teams across the country. This role ensures our onsite teams can focus on what matters most — delivering exceptional care and customer service to our residents. While you handle some of the administration smoothly from behind the scenes, site teams can focus on what matters most — delivering exceptional care and customer service to our residents.
If you're proactive, tech savvy, customer focused and love bringing calm to busy environments, this could be your perfect role.
Location of work is negotiable, ideally, you’ll be located nearby to one of our CBD offices in either Auckland, Christchurch or Wellington and will be a mixture of in office and working from home (hybrid). Where required there will also be some travel requirements.
This is a 6-month fixed term position.
Role responsibilities include but are not limited to:
- Deliver friendly, timely and professional responses to residents, visitors, staff and prospects
- Manage inbound calls and video enquiries
- Manage online diaries, schedules and appointments for Village Leadership Teams
- Coordinate communications via phone, email, Teams, video calls and internal systems (SinePro, Lumin)
- Set up efficient and scalable processes to support remote administration
- Manage online diaries, schedules and appointments for Village Leadership Teams
- Coordinate communications via phone, email, Teams, video calls and internal systems (SinePro, Lumin)
- Set up efficient and scalable processes to support remote administration
About you:
As our national subject matter expert, you will also bring forward the following skills/attributes:
- Previous administrative experience, ideally in aged care, retirement living or healthcare
- Strong data entry, accounts payable/receivable and debt collection capability
- Advanced MS Office skills (Excel, Word, PowerPoint)
- Confidence with databases, digital tools and learning new technologies (including AI driven tools)
- Experience streamlining processes and improving admin efficiency
- Excellent communication skills and a genuine interest in the resident experience
- High levels of integrity, reliability and confidentiality
- Ability to juggle multiple tasks and pivot quickly when priorities change
- Confident user if NS Teams and digital training tools
- Commitment to ongoing learning and sector leadership
Why Summerset:
When you join Summerset, you’re joining a team that values you – your contribution, your growth, and your wellbeing.  
If you’re passionate about aged care, this will be the exciting challenge you crave. You'll get excellent remuneration, the support of a friendly, knowledgeable team, and all the satisfaction of making a real difference in people's lives.
Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence. With some of the best benefits in the sector, some of these include:
- A unique opportunity to play a major role in the design of the service for an award-winning care provider
- Birthday leave, so you can take your special day off on us
- Opportunities to grow your career in one of NZ’s fastest-growing aged care providers
If this sounds like you then please apply today. Applications close on the 13th of March.